Maximize
Business Investment

Invera services help our customers maximize their business investment by leveraging our knowledge and experience from over 40 years in the metal business.

Customer Services Center

Our customer services center is staffed by industry specialists and technology experts. This provides a single point of highly specialized, professional support for our customers around the world (U.S., Canada, Europe, Far East, South Africa, and Mexico). Our knowledgeable staff is backed by a state-of-the-art Technology Operations Center to ensure that we provide quality service to our customers.

Standard Support Program

New product releases, enhancements, product certification, and error corrections are all included as part of Invera’s standard support program.

Implementation

Invera’s implementation process is systematic and field-proven. It is designed to shorten the time to implement, reduce risk, and maximize operational efficiency and is supported by highly skilled business and technical staff.

By leveraging their expertise, customers can reduce overall implementation costs and gain a more rapid return on investment. With our training, consulting, implementation, and support services, we stand by our customers every step of the way!

Training

Our training staff have extensive experience in the metal industry and are experts at computerizing metal operations. We use a standardized training plan that we customize for every implementation. This plan includes on-site training, step-by-step user guides, exercises, videos, milestone evaluations and project planning meetings, and more.

Technology Implementation

Our technical staff are experts in the technologies used by our products. We assist with the implementation of computer equipment, communications facilities, operating systems, databases, network topology and other systems hardware, and Third Party software purchased from Invera.

Business Process Consulting

Invera offers consulting in the areas of business process re-engineering, workflow management, new product implementation, accounting controls, and special product seminars.

Product Support

New product releases, enhancements, product certification, and error corrections are all included as part of Invera’s standard support program.

Product Enhancements

Invera’s products are constantly enhanced with new features and functions that are based on customer requests for changes in functionality, productivity, and performance.

Advanced Customer Support Program (INSTAR)

Invera offers INSTAR to ensure efficient system operation. INSTAR includes operational and recovery support, automated system monitoring, installation services, and 24/7 standby emergency support.

Product Certification

Invera constantly monitors Third Party supplier software and hardware for any new releases or changes. We certify and enhance our software to meet and integrate accordingly.

eSTELPLAN

eSTELPLAN is our third generation metal enterprise software. It is the predecessor to STRATIX. eSTELPLAN is built on the foundation of our second generation STELPLAN product. Invera continue to support and enhance eSTELPLAN.

eSTELPLAN Benefits

  • Replication & Disaster Recovery
  • Easy Database Access
  • AIAG Custom Tag Generation
  • RDBMS – Informix/Oracle
  • Document/Report Emailing
  • Auto Faxing of Invoices
  • Primary & Secondary Server
  • Non-Steel Purchases
  • Robust Security
  • Rapid System Recovery
  • Vendor Managed Inventory
  • Order Profit Verification/Hold
  • Operational Flexibility
  • Mill Claims System
  • Finished Goods Production
  • User-defined Fields
  • Return Merchandise Authorization
  • Counter Sales

eSTELPLAN Suite of Products

  • Pricing System
  • Production System
  • Financial Reporting
  • Quoting System
  • Manufacturing System
  • Data Interfaces & Conversion
  • Performance Monitoring
  • Integrated Fax
  • Electronic Data Interchange (EDI)
  • Bar Coding
  • Accounts Payable
  • Toll Processing
  • Customer Part Specifications
  • General Ledger
  • Document Management