INVEX-CUSTOMER: E-Commerce and Customer Self-Service

Invera has announced the release of “INVEX-CUSTOMER”, a web-based application used by metal service center customers to provide self-service and e-commerce functions over the web.  INVEX-CUSTOMER provides easy-to-use metal-specific applications to lookup product and order information, and enter quotes and orders using a reliable, scalable, real-time system that operates over the web and is fully integrated with STRATIX metal enterprise software. 

 Metal customers can easily submit quotes and orders after building their carts.  Items in the cart can be added from a product catalog using standard or cut dimensions, or from a ready-item list of JIT material produced for that customer.  This provides metal customers with a streamlined self-service quote and order system that helps to automate the sales process. 

All fields and screens are built for the metal industry. Quotes and orders appear with intuitive metal-specific product descriptions, prices in units of measure native to the industry, and when entering a quote customers can search for products based on attributes familiar in the industry.  

Metal customers can quickly view their open quotes, orders, shipments, and invoices.  They can also convert their quotes to orders and view their business documents including sales acknowledgements, quotes, packing slips, bills of lading, mill test certificates and invoices. 

For service centers with JIT programs where finished goods are produced in advance, their customers can view their finished goods available on the shop floor using their specific customer part numbers, and select the tags they want to have shipped. 

INVEX-CUSTOMER enables metal service centers and distributors to offer streamlined and automated customer self-service through a convenient and secure web-portal built on top-tier technology.  Take customer service and satisfaction to the next level while saving time and cost with INVEX-CUSTOMER. 

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