| INVEX - INTERNET PRODUCTS FOR THE METAL INDUSTRY |
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| Overview |
| Shaping the next phase of Internet commerce in the Metals
Industry, Invera has developed a CRM (Customer Relationship Management)
and a Customer Self Service web-based software product that is aimed at
increased customer self-service and visibility of customer information to
provide better customer service for metal service centers and metal distributors. |
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| INVEX-CUSTOMER |
| INVEX-CUSTOMER is an internet-based, role-based, self service
software product that enables customers and company staff to quickly, easily
and securely access frequently-requested service requests via the web. |
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| Some of the major features are: |
- View Open Quotes
- View Open Orders
- View Shipment History
- View Invoice, Receivables & Payment History
- View Test Certificates
- Print, Save/email Customer Documents such as Quotes, Sales Acknowledgements,
Bills of Lading, Packing Lists, Certificates, Signed Delivery Receipts
and Invoices
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| Internet Based Self Service |
| For ultimate flexibility and ease of use, INVEX can be used
from any location that has internet access. It requires no special software
on the local PC. INVEX has full Adobe support for viewing documents. |
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| Real-Time & 24/7 |
| All information shown in INVEX comes directly from the comprehensive
STRATIX database and is real-time with no time delays. For example, as soon
as a shipment leaves the service center, shipment information and test certificates
can be viewed on-line with INVEX-CUSTOMER.
STRATIX and INVEX are designed to operate on a 24/7 basis. This enables
customers and outside sales staff to service their requests at their own
convenience, eliminating the need to call and leave messages or send emails.
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| International |
| For companies that deal with customers that are located in
different countries or run operations in different languages, INVEX-CUSTOMER
can operate in the language of the user. This allows staff in the same company
to view information in the language of their choice. |
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| INVEX-CRM (CUSTOMER RELATIONSHIP MANAGEMENT) |
| INVEX-CRM is a dynamic, web-based software product aimed
at streamlining the sales processes of metal service centers and metal distributors.
INVEX-CRM is a reliable, scalable real-time system that consists of a collaborative
set of applications designed to operate with an internet-enabled enterprise
system as the foundation.
INVEX-CRM can be accessed at any time and from anywhere using a Web Browser,
allowing access and interaction with critical enterprise and CRM information
via the internet.
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| Relationship Management |
This product enables sales and sales management staff to
maintain exceptional sales, customer and prospect activity and market intelligence.
The major components of CRM are:
- Detailed Customer Account Information
- Comprehensive Contact Information
- Streamlined Maintenance of Activities and Tasks
- Tracking of competitor related activity
- Sales Activity Monitor Inquiry
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| Benefits |
| INVEX-CRM offers a wide array of benefits for metal service
centers and steel service centers. Some of these benefits are summarized
below: |
- Real-time information availability
- Access to customer sales and profitability from anywhere with a
Web browser
- Streamlined processes and communication
- Centralizes customer and prospect market intelligence
- Centralizes sales call reports
- Eliminates unnecessary phone calls, telephone messages, and faxes
- Improves customer communications with links to relevant or important
documents
- Improves sales productivity with state-of-the-art tools for Activities
& Tasks
- Improves productivity of sales management with quick and easy on-line
tracking of sales activity
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