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| Product Support |
| Product Support Components
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| For all Invera products, support encompasses:
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- Product Enhancements
- Product Corrections
- Invera Product Certification
- Release and Revision Database Support
- Documentation
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| Product Enhancements
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| Invera's products are constantly enhanced with new features
and functions that are based on customer requests for changes in functionality,
productivity and performance. These enhancements are packaged into Releases
and Revisions and are provided to our customers as part of their support
program.
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| Product Corrections
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| As part of Product Support, Invera provides corrections to
verifiable errors. These corrections can, with the customer consent, be
transmitted via communications lines directly into their computer or the
modifications are included as part of a future Product Release, Revision
or Update.
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| Invera Product Certification
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| Invera continually certifies and enhances the software to
meet and integrate with recent releases and changes that occur in third-party
software and hardware. This is a vast undertaking that requires constant
monitoring of the third-party supplier products as well as investments in
hardware, software, and continuous training for these new releases.
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| Release and Revision Database Support
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| Product databases can be changed with every new Release and
Revision. Invera provides a documented list of Data Dictionary changes and
additions for each new Release and Revision. This enables customers who
have developed some of their own reports, inquiries or complementary systems
to easily identify the impact of a new release and identify new data that
they may want to use.
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| Cnet - Customer Support Network |
| CNET - Customer Support Network is an innovative, interactive Web-based customer service portal that allows our customers to interact with Invera using the Internet. Through this one Internet link, our customers can: |
- Access the eCIM call tracking system
- Query our knowledge base for solutions to issues related to Invera
product operations
- Read Monthly "Customer News Letter
- Access New Product Releases & Revisions
- Obtain on-line Documentation for new Releases & Revisions
- Obtain General & Customer Specific Correspondence
- Maintain their Customer Specific Product & Operational Profiles
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| Documentation
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| To ensure that our customers are up-to-date on the operation
of our software, Invera maintains a manual for each of the application products.
As program changes for new releases, revisions, updates are completed, documentation
is prepared in the form of Release Notices. Customers receive these Release
Notices upon delivery of the product upgrade. With each new Release, an
updated set of reference manuals is made available to our customers in CD-ROM
format.
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| Quality Assurance
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| As the Invera products are continuously enhanced, new Releases
and Revisions must be extensively tested to ensure the highest level of
quality possible. To this end, Invera have implemented a multi phase Quality
Control process:
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| Test Case Definition: |
As changes are specified, the design team will include one or more Test Cases that will be used to test and validate the changes.
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| Unit Testing: |
When the development staff have completed a change, they will perform a Unit Test to ensure that the program works as planned.
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| Integrated Testing: |
The design group will perform a full cycle test that will include testing all related programs.
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| Regressions Testing: |
Once a Release or Revision is completed, Invera will perform a full "Regression Test" though an automated test suite system that performs thousands of tests. Each test is scripted by Invera Quality Staff to account for specific business conditions and test cases defined by the design group.
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| Install Verification: |
Once the Regression Testing has successfully completed, Invera will perform a complete Install Verification that includes the full installation and upgrade process.
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