| HIGHLIGHTS |
| Customer Services Center
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 Staffed
by Industry specialists and a highly skilled technology team, the Customer
Services Center provides centralized support to our customers in the U.S.,
Canada, Europe, Far East, South Africa, and Mexico.
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| Technology Operations Center
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| Our knowledgeable staff is backed by a state-of the-art
Technology Operations Center to ensure that we provide the quality service
our customers require. Invera attracts and retains highly trained and qualified
personnel for the development of our products.
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| Standard Support
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| New product releases, enhancements, product certification,
release and revision database support, and error corrections are part of
the standard support offerings.
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| Enhancements
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| Invera's application products are constantly enhanced with
new features and functions that are based on customer requests for changes
in functionality and productivity. The enhancements are included in the
product support.
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| Customer Service Portal
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| Cnet (Customer Network) is an innovative, interactive Web-based
customer service portal that allows our customers to interact with Invera
through the Internet. Through this one Internet link, our customers can
place and review the status of their Invera support calls, and perform on-line
queries of our knowledge base for solutions to issues related to Invera
product operations.
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| On-Line Call Logging
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| As required, customers can place support calls to the Customer
Service Center using our sophisticated call tracking system, eCIM. This
system is fully integrated with the Invera's call center and support call
resolution process to ensure rapid response to customer issues.
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