INVEX Web Customer Service and eCOMMERCE are internet-based, customer self-service software products that enable customers and company staff to quickly, easily, and securely access frequently-requested service information over the web. Fully integrated with STRATIX, they allow users to view real-time information around the clock and around the world in the language of their choice. A subset of the functionality offered provided is summarized below.

Web Customer Service Functions

View Quotes

  • Quote Detail Zoom
  • Flexible Search Criteria
  • Quotation Document

View Open & Closed Sales Orders

  • Sales Order Detail Zoom
  • Acknowledgment Document
  • Shipment Zoom
  • Invoice Zoom
  • Flexible Search Criteria

View Shipments

  • Shipment Detail Zoom
  • Shipping Documents (Packing List, Bill of Lading, etc.)
  • Flexible Search Criteria

View Invoices

  • Invoice Detail Zoom
  • Invoice Documents
  • Flexible Search Criteria

eCOMMERCE Functions

  • Quote & Order Request Entry
  • Flexible Item/Search Creation Options
  • Shopping Cart Functionality
  • Saved Items Functionality
  • Customer Activity Data
  • Convert Quote to Order Request Order Customer Ready-to-Ship Material (JIT/KANBAN)
  • View material ready to ship to customer for Part Number/s
  • Ship all ready material or specific tag/s
  • Saves time needed to create orders for shipment
  • Download/Print/Email Listing of Customer Ready-to-ship Material
  • Purchase Material stored at Customer Premises on Consignment
  • Eliminates need for metal service center staff to manually enter material used by customers
  • Download/Print/Email Listing of Consignment Material