Web Customer Service

INVEX Web Customer Service is an internet-based, customer self-service software product that enables customers and company staff to quickly, easily and securely access frequently-requested service information via the web. Customers can view real-time information around the clock and around the world in the language of their choice.

INVEX provides a quick, easy, and secure method for customers of Metal Service Centers to serve themselves over the web 24/7.  

Apple iPad App
The Web Customer Service and eCOMMERCE functions are also available as Apple iPad apps. These apps couple the functionality of the browser-based version of INVEX with the intuitive gesture support and user interface that iPad has pioneered. This extends these INVEX functions to higher mobility and functionality.  The INVEX iPad apps will be available with STRATIX Release 9.2 in Summer 2012, and can be downloaded from the iTubes app store (http://itunes.com).  The INVEX iPad apps are supported on all versions of the iPad and run on iOS5.

Personalization & Branding
INVEX enables each company to personalize various aspects of the web applications in order to better integrate and brand these with the look-and-feel of their existing web portals. INVEX provides multiple branding opportunities to enable each company to alter the default visual characteristics in a straightforward fashion. This process is flexible and efficient and requires no specialized training.

All personalization & branding is performed via a style sheet that can be modified to make alterations to select INVEX visuals of the full web-browser application. These changes are then seamlessly made available to all INVEX user sessions. As an example, the following INVEX characteristics can be easily adjusted:

• Company Logo(s) at time of login & within the INVEX Header area
• Background colors
• Font - colors and sizes
• Footer notes (which can include links to external web pages)

Security Access & Customer Activity Monitor
INVEX uses role-based access and security to ensure end-users can only access information that is relevant to their role. Only ‘Registered Users’ are granted access to INVEX; ‘New Users’ must register to be provided limited access to INVEX.  This ensures Metal Service Centers can monitor the usage of their eCOMMERCE & Web Customer Service offering.

Customer User Configuration Options
INVEX permits each metal company to customize access to each INVEX function by Customer.  Each ‘Authorized Customer’ of the Metal Service Center can further configure the functions that are provided for each of their users.

INVEX Web Customer Service
This one comprehensive inquiry enables a customer to quickly access Quotes, Orders, Shipments, and Invoices, as well as various documents that can be saved or reprinted as necessary. 

Quotes Display

• Sorting Capability by Column
• Flexible Search (Quote Number, Created or Expiry Date, Customer Part Number, etc.)

Orders Display (Open & Closed)

• Sorting Capability by Column
• Show orders & balance to ship
• Zoom into shipments & related documents
• Zoom into invoice details & document
• Flexible Search (Order Number, Customer PO or Part Number, Due Date Range, etc.)

Shipments

• View Shipments
• Zoom into shipment details
  • Bill of Lading, Signed Delivery Receipt, Test Certificates, etc.
• Flexible Search
  • Packing List Number, Date Range, Customer PO Number, Tag ID

Invoices

• Access invoices directly
• View actual invoice document
• Most recent displayed first
• Sorting capability by column
• Flexible Search (Invoice Number, Date Range, Customer PO Number)

Documents

• All customer-related documents can be accessed from within the different views
• Documents can be printed, emailed, or saved as a PDF
• Documents include Quotations, Acknowledgments, Packing Lists, Bills of Lading, Signed Delivery Receipts, Mill Test Certs, Company Test Certs, and Invoices

INVEX Web Customer Service Benefits

• Meet Customer Requirement for Self-service Functions
• Improved Customer Satisfaction (no waiting)
• International Support (multi-language & display of information according to local standards)
• Increased Inside Sales & Customer Service Productivity (with speedy self-service functions, time is freed up to perform other duties)
• Customer Service around the clock
• Low System Administration (no local software required, so end customers can maintain users independently)
• Improved Effectiveness of Outside Sales Staff (get up to speed on prospects/customers prior to contact)